This Week's Specials:
Saturday Trading Hours
Just a reminder that we close at 12pm on Saturday. Please get your orders in early if you want to collect on Saturday. Orders received after 9am on Saturday will be processed for collection on Monday.
Thanks again guys, the community spirit that we have seen is alive and well, and it is so appreciated.
The team at Rosebank Meats
1 April 2020 - Updated Payment Methods
Unfortunately, we currently unable to accept payment via Paypal. Payment can still be made at the time of ordering by using your credit card.
As an alternative, we are now accepting cash as payment when picking up. We also have credit card facilities instore should you prefer to use this method.
We thank you for your patience and understanding in this matter.
31 March 2020 - Restrictions further relaxed
Thanks to everybody who has ordered so responsibly. This has allowed to now relax our restrictions even further. You will notice that you are able to order more of certain products. And for this we thank you all.
Just as a side note though, we do reserve the right to refuse any orders that demonstrate hoarding type behaviour. These orders will be rejected and refunded. No ordering 40 kilos of mince people :)
29 March 2020 - UPDATE
As a direct result of everybody ordering responsibly with consideration of others, supplies are now almost back to normal this week. And for this we thank you all.
We have therefore relaxed some of the restrictions on several product lines. Please feel free to order 3-4 days worth of product that you require. All we ask is that you take only what is required for this timeframe.
Last week, orders were being turned around in an average of 2-3 hours over the past week, and we expect that to continue this week. We do ask that you wait for your text to confirm that your order is ready for pick up before presenting to the shop.
CUT-OFF TIMES: Orders received before 1pm will be processed on the day of order (unless otherwise specified). Orders received after 1pm will be available for pick up the next day. Orders received after 9am on Saturday, and on Sunday, will be available for pick up on Monday.
Thank you all again for your continued support and understanding during these crazy new times!
22 March 2020 - WEBSITE IS NOW LIVE!
Thank you for your patience. We are now ready to accept your order. Please take the time to read these additional requests from Rosebank Meats.
* We ask that you continue to shop for only what you next for the next 2 days to allow equity for all.
* We ask that you submit your orders at least every second day, again due to fair distribution for all.
* Each individual product has its own unique sale limit. This will be detailed when it is selected for purchase.
* Sale is limited to 5 product lines per order. Anything over and above this amount will be rejected and refunded.
You will notice that our product range is reduced at this moment. New stock is constantly arriving, and it will be made available for purchase online as it comes to hand.
We thank you for your patience and understanding during these difficult times. The support that we have received for that hard decisions that we have made during the last week is so very much valued and appreciated. It is wonderful to see our little community come together and help each other.
Cheers! - from the team at Rosebank Meats
21 March 2020 - UPDATE ON SUPPLY METHODS
After deep and considered reflection on the current climate with regards to Covid-19, we wish to advise our valued customers that there will be changes to the way we deliver our service to you.
Our ultimate aim is maintaining the health and safety of our customers and our staff. This is our only priority at this time.
With the current restrictions with regards to social distancing by the Australian government, we advise that we wish to adopt these practices also. If we can help slow the spread of coronavirus in any way possible, we will do it. And we will do it proactively, not reactively. We will not wait until it is too late.
We aim to deliver our products to the public in a way in which the risk of transmission is significantly reduced. We feel that by limiting traffic in our small space, we can provide a more efficient and safer environment for shopping.
Therefore, as of Sunday, 22 March 2020, the following will be implemented:
* Our products will only be available for purchase via our online shop.
* This will operate as a pickup service only at this time (ie click and collect).
* Orders will be restricted to residents of Kiama and its surrounds (those in the 2533 and 2534 postcode areas). Proof of residence may be requested to ensure that this condition is satisfied.
* There will continue to be limits on the quantity of products that can be provided to ensure that all of our customers receive their fair share. These limits will be detailed on the website, and may increase or decrease at any time.
* Orders will be processed in the order in which they are received.
* Future dated orders will not be accepted.
* Customers will be advised via text when their order is ready for collection from our shop at 1/122 Terralong Street, Kiama.
Any orders received that do not adhere to these conditions (ie out of area, excessive ordering) will be rejected and refunded in full. Please note that refunds may take up to 5 days to be processed by our online provider.
We recognise that there are customers that will not be able to access this service. We will continue to serve elderly and/or disabled customers as per normal. However, we encourage these customers to use the online service if they are able to do so.
We hope that these changes, whilst extreme, will greatly decrease the risk of transmission of Covid-19. It will result in less time waiting, and in close contact with others. These are unprecedented times, and we may not get this right, but we hope that by choosing this course of action that the Kiama community can appreciate what we are trying to achieve. And that is to look after each other, and keep us all as safe as possible. Flatten the curve.
This situation is dynamic and ever-evolving, and we look forward to a time when we can return to normality. We hope we have your understanding.
Kiama Leagues Club Vouchers
Vouchers from Kiama Leagues Club are unable to redeemed at this time due to our online ordering system. We wish to assure our customers that vouchers expiring 21 March 2020 or later will be honoured once restrictions are lifted. We appreciate your understanding.